Danish budget airline, Primera Air announced yesterday that they were shutting down after 14 years of operation due to “several unforeseen misfortunate events” that had affected their financial position.
They were a popular airline choice for Canadians, Americans, and Europeans looking for cheap flights across the pond. They served several North American locations, including Boston, New Jersey, Washington, and Toronto.
@British_Airways I am Cabin Crew for Primera Air and they’ve left us stranded in Toronto. If I go to the desk with my ID will anybody be able to help? I just wanna go home! 😭— loz ☺️ (@cocoflvr) October 1, 2018
While the airline said they were "sad" about the announcement, it's clear that their customers worldwide are feeling very different emotions right now. That's because the airline totally ditched them out of nowhere.
Following their abrupt cease of operations, customers and even cabin crew employees were stuck at airports around the world without alternative travel home. If that isn't bad enough, Primera has stayed silent about providing reimbursement to any of their customers for the sudden mass cancellations.
Received this letter from #PrimeraAir at Paris CDG just as we were supposed to be boarding our flight home to Toronto. Hundreds bound for Canada & USA stranded. #primeraairbankrupt pic.twitter.com/ZDqZItQ0xp— Bob Chandler (@leftylabourtech) October 1, 2018
An entire Twitter account, @PrimeraAirAreTheives has been dedicated to angry Primera customers venting out their issues with the airline. Many are saying they'd been promised refunds months ago for cancelled flights, which they have yet to see.
Others have been documenting their nightmare travel stories on social media. Which include Canadian honeymooners stranded in Paris, cabin crew left to fend for themselves in Toronto, and crowded airport terminals filled with people who have no idea how they're getting to their next location.
Eventful end to our trip to France. Right when our flight was scheduled to leave for Toronto (at 18:20 tonight from Paris) @primeraair announced they are declaring bankruptcy tomorrow. A few mins ago rhey announced that our flight is cancelled. #primeraairbankrupt pic.twitter.com/aSmf1LBhxb— Michelle Langlois (@michellel) October 1, 2018